Frequently asked questions

Renting, access, billing and move-out at Valley Secure Storage, 148 Hamon Dr in Teays Valley. If your question is not here, call (304) 397-0532 and a person will answer.

Valley Secure Storage is rated 5.0 out of 5 from 17 Google reviews.

How do I rent a unit?

Pick a size and tap Rent to finish online in a few minutes, or tap reserve by text and a person here will hold it in your name. You can also call and do the whole thing on the phone.

Is there a long-term contract?

No. Every unit is month to month, so you only pay for the time you need, and you give notice when you are done.

What are the access hours?

The gate is open 24 hours a day, 7 days a week. The office is open daily, 9:00 AM to 9:00 PM Eastern.

How does the first month discount work?

Rent at the online rate and your first month is discounted, applied automatically to your first invoice. The regular rate starts in your second month. There is no code to enter.

Are the units climate controlled?

No. Every unit here is a ground-level drive-up unit with a roll-up door, so you can pull up to the door and unload straight in.

Can I store a car, a boat or a trailer?

Yes. A car fits a 10×20 unit, and the open-air parking spots take cars, trailers, boats and RVs. Call or text and we will match you to the right space.

How do I pay my bill?

Pay online anytime from your phone with the Pay bill link at the top of this page, or call (304) 397-0532.

Is Valley Secure Storage close to Hurricane, Winfield and Poca?

Yes. Valley Secure Storage is at 148 Hamon Dr in Teays Valley, next to Scott Depot, about 13 minutes from Hurricane, 13 from Winfield, 14 from Poca and 18 from St. Albans by car. Tap Get directions for the route from where you are.

Do I need an ID to rent a unit?

No. You do not need to show an ID to rent a unit here.

Do I need to bring my own lock?

No. We have a lock available if you need one. Just ask when you rent.

What forms of payment do you take?

Credit and debit cards. Pay online from the Pay bill link, set up autopay, or call (304) 397-0532.

Can I set up autopay?

Yes. Turn it on in the online portal from the Pay bill link, or call (304) 397-0532 and we will set it up for you.

What do customers say about Valley Secure Storage?

Valley Secure Storage is rated 5.0 out of 5 from 17 Google reviews. You can read every review on Google from the reviews link at the top of this page.

Still deciding on a size?

Our storage unit size guide lists every size we rent and what fits in each.